Shipping and returns

Our usual aim is to get all orders ready to post within 6 working days of payment. Occasionally this may be up to 2 weeks if we are busy.  We will notify you when your parcel is in the post. 

Shipping - NZ Customers  ***NZ's Covid situation may affect delivery times

We use Courier Post or Pass the Parcel  for all  orders in NZ. This usually takes 1-4  days for town/urban addresses. Please give us instructions as to where you would like the parcel to be left safely. If you require a signature option courier delivery please let us know prior to paying for your order.

Rural delivery may take 3-5 days. Please contact us prior to purchase if you would like to upgrade to a signed Courier option.

The above postage options mean that the parcel is logged as arriving at the your shipping address. Once this happens we are no longer responsible for the package.

If you parcel does not arrive in the above time frame please let us know and we will start the process of locating it.  In the event of a missing parcel ( very rare) insurance can be claimed if a claim is lodged within 14 days of our posting it.  It is the customers responsibility to let us know the parcel has not arrived within 10 days of posting, so that we can action this claim. 

Shipping - Australian Customers ***The Covid situation may affect delivery times

We now use NZ post international courier for all parcels to Australia. Whilst this means shipping costs are higher, it is a safety guard against lost goods. Please contact us PRIOR TO ORDERING if you have multiple items as we can combine courier fees.   Paypal or bank deposit into an Australian account are options for payment for orders from Australia. 

Other Countries

We are very happy to provide a quote to anywhere worldwide. Please contact us using the contact button prior to purchase. Paypal is the only form of payment accepted for overseas customers.

Returns

When receiving your product please try pants on for size BEFORE washing them. If there are any sizing problems get in touch straight away as we may be able to exchange for you.  

Washed or worn products are non returnable unless:

There is a defect in the product - please get in touch as soon as you find this and send photos and description. We will be in touch asap.